Table 6 General Challenges Faced by Mentors
Category | Challenge Name | Challenge ID |
|---|---|---|
Process | Difficulty in identifying appropriate tasks for newcomers | Pro1 |
| Â | Not having a formal procedure for introducing the community | Pro2 |
| Â | (*) Lack of established governance with processes and rules | Pro3 |
| Â | (*) Lack of process to shift mentors | Pro4 |
| Â | (*) Mentors do not participate in decisions to promote people | Pro5 |
Technical | Difference in the devices that mentors and mentees use | T1 |
Personal | Handling a large number of mentees | Per1 |
| Â | Difficulty in switching context | Per2 |
| Â | Difficulty in time-management | Per3 |
| Â | Difficulty in managing different accounts | Per4 |
| Â | (*) Not getting paid to be a mentor | Per5 |
Interpersonal | Cultural differences | I1 |
| Â | Communication issues related to time zone and place | I2 |
| Â | Lack of English language skills | I3 |
|  | Lack of mentor’s interpersonal skills | I4 |
| Â | Adjusting interaction style to different mentee personalities | I5 |
| Â | Difficulty guiding mentees who are resistant to coaching | I6 |
|  | Providing constructive feedback based on the mentee’s background | I7 |
| Â | Convincing people to start small rather than big | I8 |
| Â | Ensuring that the mentees finish their work | I9 |
| Â | Difficulty to keep the mentees engaged | I10 |
| Â | Difficulty in creating an inclusive community | I11 |
| Â | Harsh project atmosphere | I12 |
|  | (*) Difficulty to track the mentees’ progress | I13 |
| Â | (*) Difficulty to manage a financially mixed team (paid and volunteers) | I14 |