 Research
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Graph mining for the detection of overcrowding and waste of resources in public transport
Journal of Internet Services and Applications volume 9, Article number: 22 (2018)
Abstract
The imbalance between the quantity of supply and demand in public transport systems causes a series of disruptions in large metropolises. While extremely crowded vehicles are uncomfortable for passengers, virtually empty vehicles generate economic losses for system managers, and this usually comes back to passengers in the form of fare increases. In this article a new data processing methodology will be presented for the evaluation of collective transportation systems. It proposes the construction and mining of graphs that represent complex networks of supply and demand of the system to find such imbalances. In a case study with the bus system of a large Brazilian metropolis, it was shown that the methodology in question is capable of identifying global imbalances in the system based on an evaluation of the weight distributions of the edges of the supply and demand networks. It has also been shown that even in a scenario where information about the demand is incomplete, using community detection techniques it is possible to identify the stretches of the network that are potentially causing these imbalances on a global scale.
Introduction
The era of digital information has created the means to generate knowledge from diverse and voluminous data and apply it effectively [1]. One of the areas that best exemplifies this context is urban mobility. Sensors and digital media record information daily on vehicle routes and the increasing availability of such data in open data portals enables studies to be carried out with the potential to be applied to the improvement of the mobility of people [2].
An example of a largely sensorized system and one, which has also increasingly been opened up by governments, is the bus system of large metropolises [3–5]. With electronic devices powered with GPS (Global Positioning System), which record where vehicles travel, and ticketing systems, which register passengers’ payments and fares, databases are growing bigger every day [6] and a challenge is to extract information that has the potential to identify overcrowding.
The problem of overcrowding occurs when vehicles exceed their recommended maximum capacity, however, in this article, we are also interested in situations where these buses are practically empty. In both cases it is possible to note dissatisfactions on the part of actors involved in the context of the bus system of a large metropolis. While crowded buses irritate public transport users, empty buses are detrimental to system managers.
Over the years, numerous studies have tried to analyze the supply and demand of bus systems [7–9] and there is a consensus that overcrowding is a problem that generates dissatisfaction for a large number of people, thus it is important to identify buses with this characteristic. The dynamics of the system, where people get on and off vehicles at all times, as well as the absence of sensors that accurately identify these arrivals and departures, make it difficult to analyze the data and specifically prevent us from knowing about the occupancy of the vehicles at each moment of the day. In other words, the challenge is to compare the supply of vehicles, which are fully sensorized by GPS devices, with their demand, which is usually only a sample of the use of the system. The lack of complete knowledge about the demand for bus systems is essentially due to the fact that ticketing systems usually do not have sensors that record the passengers’ ascent and descent, with only one of these two being registered moments. For this reason, it is often necessary to use heuristic methods to find the missing information [10, 11]. Another challenge observed when evaluating overcrowding in collective transport networks is that the complexity of the connections of these systems makes it difficult to perceive bottlenecks (stretches of the network with crowded buses). In this type of system it is common to evaluate weak supply connections as possible bottleneck points, however, only a topological evaluation of the subcomponents surrounding these edges can confirm the existence of the problem [12].
Given this problem, a strategy that is recommended for the understanding of this type of phenomenon is the use of complex networks. The potential of this type of instrument to treat problems that require the abstraction of aspects such as ignorance of part of the data, together with the wealth of metrics and algorithms already in existence in the state of the art, justify their application to solve a series of problems. A significant amount of work is currently being done in modeling networks for understanding complex systems in the context of air [13], rail [14], urban [5] and bicycle [15] transport. In general, these studies aim to characterize networks using metrics such as weight distribution, average route length and cluster coefficient. The work of [4], for example, compared the public transport system in 22 cities in Poland. Among other characteristics, the authors showed that the distribution of degrees and weights at the edges follow a hierarchically organized power law function, Y=aX^{α}, where X is the degree, Y is a frequency of the degree in the distribution, a is a constant and α is the power law exponent [16, 17].
This paper proposes a data processing methodology that assesses the imbalance between supply and demand in transportation systems. Complex networks and mining in graphs are applied to find bottlenecks (places where supply is insufficient) or resource waste (stretches of the network where buses travel almost empty). An open source software was developed that implements this methodology and it was validated in a case study with real GPS data and ticketing of the bus system of Fortaleza, a Brazilian city with a population of over 2.5 million inhabitants. In this case study, a process of characterizing the weights of the edges of its supply and demand networks has revealed a global imbalance in the city’s public transportation system, including the surprising finding that demand grows disproportionately in relation to the growth of the bus service supply. We also used community detection algorithms to identify bus lines that have overcrowding problems. In this way, the main contributions of our work are:

A data processing methodology for evaluating collective transportation systems.

A case study of the application of a methodology in a large metropolis.

Open source software that implements this methodology via an algorithm based on complex network metrics.
In addition to this introduction, this article is composed of five more sections. In Section 2, the state of the art, and the main works and concepts that surround this research are presented. In Section 3, the characteristics of the studied city are explained, as well as the datasets used. Section 4 describes the proposed data processing methodology. Sections 5 and 6 discuss our experience of applying the methodology in a case study with the city of Fortaleza, in these sections our main findings in this research are described.
State of the art
The problem of the allocation of public transport systems has been extensively studied over the years [18–23]. Specifically, in 1991, Chang and Schonfeld [7] developed a model for the analysis of demand elasticity (the ability to increase and decrease over a day) considering supply characteristics. Several characteristics of the system were studied with the objective to construct the ideal transport system, in other words, a system with low fares, a small fleet, without convoy (buses of the same line running together), a balance between the cost of the management and cost of the user and finally, without crowded buses. In spite of the impact of the work, the limited access to the data of the time made it impossible to fully verify the model with real data of supply and demand.
Hasan et al. (2013) [21] considered data obtained from transactions using an intelligent subway travel card to characterize the patterns of urban mobility. Bottlenecks of the subway network structure were studied and a mobility model was presented that predicted the locations visited by the people using the popularity of the places of a great metropolis. This model was sufficient to reproduce several characteristics of observed travel behavior, such as the number of trips between different places in the city, the exploration of new places, the frequency of individual visits to a particular location and the number of people using a particular part of the network at the same time. In spite of the good predictability, the model in question does not point to the specific lines that cause bottleneck (overcrowding), in that only the section of the network where several lines pass was indicated.
Toole et al. (2015) [24] estimated the demand for travel in different cities around the world. The authors estimated source and destination matrices using mobile telephone data and reconstructed individual patterns of mobility by evaluating cases of overcrowding in the public roads of the cities studied. Despite the strong relationship with the work presented in this paper, Toole et al. evaluated supply and demand at a macro level, in other words, the authors were interested in evaluating the supply and demand as a whole in a city, considering all modes of transport (private cars, buses and subways). This type of approach is substantially different from a micro approach, which can focus on only one mode of transport, with the potential, for example, of finding out where there is discomfort or waste of resources in this mode.
Even more recently, Caminha et al. (2016) [3] used information from GPS systems and ticketing to propose microinterventions in a bus supply network. The authors evaluated the supply based on the demand measured from origins and destinations of bus users. Microinterventions (creation of express lines) were suggested for regions with large passenger flows. Despite the consistent results, the work in question did not focus on a deep assessment of the relationship between supply and demand of bus systems, essentially because demand is estimated only from origins and destinations, in other words, the route that the users traveled on the buses was not considered.
Saberi et al. (2017) [25] used complex networks to characterize two origin and destination (OD) networks. The OD networks of Melbourne and Chicago were evaluated and compared. In the networks in question each node represented a location of the city (origin or destination of a citizen) and each edge informed that a citizen traveled from one node of origin to another of destination. Numerous complex network metrics have been calculated to assess the similarity between the mobility demands of cities. The authors concluded that networks of travel demand in these two cities exhibited similar properties, despite significant differences in topography and urban structure.
Considering the survey carried out in this section, it was possible to advance the state of the art by proposing a data processing methodology for evaluating collective transportation systems that can detect imbalances between supply and demand in these systems, even in situations where information about the demand was only partially available. It is supposed that the modeling of supply and demand as complex networks and the use of graph algorithms available in the literature may reveal patterns that indicate the locations in the system where these imbalances are more detrimental to the actors involved.
Characteristics of the city considered in the experiments
In total, Fortaleza has 4783 bus stops served by 2034 buses that run on 359 different routes (bus lines). Each bus in the city is equipped with a GPS system which registers the bus position at intervals of approximately thirty seconds. On a weekday, about four million geographic coordinates are recorded for the buses in Fortaleza.
The integrated transportation model adopted by the Town Hall of Fortaleza, named Bilhete Único (Single Ticket), allows registered users to make a free bus transfer anywhere in the city, as long as it is within two hours of the last validation of the travel card. The validation process of the Single Ticket is understood as the act of the user sliding his card into the electronic reader located near the bus turnstile or the turnstile of a bus terminal. Generally, this procedure happens at the beginning of the trip, since the turnstile is near the entrance of the bus in Fortaleza. In one weekday, there are on average 1.2 million validations of the Single Ticket. As can be seen in Fig. 1a, there are three characteristic peaks of validations during a working day in Fortaleza, the first occurring around 7 a.m. in the morning, the second near lunchtime, around 12 p.m. and, finally, the last occurs at the time when most of the population returns home, specifically at 6 p.m.
Figure 1b shows a map of density of GPS points recorded by buses in Fortaleza on March 11, 2015. The map was calculated from a division of census tracts. Fortaleza has in total 3043 census tracts, distributed throughout the city, which is 313 km^{2}. The regions with the highest density of points, the areas shown in yellow, are basically the locations of terminals and the commercial center of the city, and are highlighted by the black circle in Fig. 1b. Within one business day, approximately 4 million GPS points are recorded in the city of Fortaleza’s database.
The information mentioned in this section is available in three datasets: datasets of bus stops; GPS; and ticketing of buses (Single Ticket) related to the bus network of Fortaleza. All referring to the day of March 11, 2015, a Wednesday, a normal working day in the city. These data have been extensively studied in recent years [3, 26–30] and is available for download on the website of the city hall of Fortaleza [31].
Finally, even if it is only a day of data, recent studies have shown that there is no significant difference in the supply and demand of the Fortaleza bus network between working days [3, 26]. A significant change in the functioning of the system is observed only on Saturdays, Sundays and holidays. However, because of the substantial decrease in demand during these days, there are no problems of extreme occupation. As a consequence, the evaluation of these days is not a priority.
Data processing methodology
The proposed methodology aims at finding imbalances between supply and demand of a bus system and is composed of three phases. In the first phase, data from services offered on the Web or from open data portals are used and two networks (graphs) are constructed, one of which represents the bus system supply and the other represents demand. In the second phase distributions are analyzed relating to the weights of the edges of these networks, the main objective in this phase is to find clues that indicate global imbalances in the bus system. These clues do not point to bus lines that are crowded or empty, but reveal whether the resources spent by the bus system management is allocated proportionally to the needs of the population precisely, and if there is more supply where there is more demand for buses, which is desirable in balanced systems. Finally, in the third phase, the use of community detection algorithms is proposed to find bus lines that are system bottlenecks (crowded bus lines) and lines where there is a waste of resources (often empty buses). Algorithm 1 shows a pseudocode of the entire methodology. To simplify the application of the methodology proposed in other cities, we provide a open source software^{Footnote 1} that implements the three steps mentioned in this paragraph.
The first phase of the methodology consists of the construction of the supply and demand networks of the transportation system. The supply network is constructed as proposed in [3], in which a bus supply network is represented as a directed graph G(V,E), with vertices, v (∈V), representing the stops and edges of buses, e (∈E), between two bus stops. Formally the weight of the edge, \(w_{v_{i} \rightarrow v_{j}}\), represents the bus supply between two bus stops, v_{i} and v_{j}(∈V). This supply is calculated from the sum of the weight of bus lines, \(w_{L_{k}}\), which pass through two bus stops. Formally \(w_{v_{i} \rightarrow v_{j}} = \sum _{k=1}^{N}{w_{L_{k}}}\), where N is the total number of bus lines that visit, in turn, the stops v_{i} and v_{j} in their itinerary. Thus, the weight of the bus lines is calculated from the product of the number of vehicles allocated on the line L_{k}, \(V_{L_{k}}\), by the number of trips each vehicle makes on a day in L_{k}, \(C_{L_{k}}\). That is \(w_{L_{k}} = V_{k}C_{k}\).
The demand network is built as proposed by Caminha et al. (2017) [26], who defined a heuristic method to estimate the real path made by users of the bus system. Formally, the bus demand network is a directed graph G(V,E), where V and E are the sets of vertices v and edges e, respectively. An edge e between the vertices v_{i} and v_{j} is defined by the ordered pair (v_{i}, v_{j}). In this network, the vertices represent bus stops and the edges represent the demands of bus users between two consecutive bus stops. Each edge, e, which binds an ordered pair (v_{i}, v_{j}) is defined as a weight, \(w_{e_{ij}}\), which sums up the total number of users that passed through e. In all, this network has the same 4783 vertices and 5876 edges that are in the supply network.
The only aspect that differs between the supply and demand networks and the weight of their edges, is that in the supply network this weight is measured by the quantity of vehicles that offer routes and in the demand network the same is measured by the number of people that have passed inside the buses. In this way, both networks have the same distribution of degrees. It is also worth mentioning that the demand network represents only a sample of the need of the population, even though [26] argue that the sample represents 40% of the city’s bus demand, one of the biggest samples of demand of the bus system that is known. The authors further showed that the extracted sample is free of any spatial bias.
The second phase of the methodology consists of the evaluation of the distribution of the edges weights in order to identify global imbalances in the system. By evaluating the differences between these distributions it is possible to identify overcrowding problems in the system. Beyond that, the characterization of these distributions may reveal different manners to improve the system through public policies. For instance, the existence of a Pareto law [32] in the demand indicates that microinterventions in small parts of the transport system may significantly improve the balancing of the system as a whole [3]. We suggest here the visualization of these distributions by a Probability Density Function and Cumulative Density Function, in which the variables in study must be the weights for the edges of the supply and demand networks.
At last, the third phase of the methodology proposes an evaluation of the modularity of the supply and demand networks in order to find bottlenecks within the system. For the supply network this may indicate the existence of areas where the bus supply is privileged (within communities) and also where there are bottlenecks (weak edges) between these areas. The algorithm of Blondel et al. (2008) [33] was used to estimate the modularity and the communities of the supply and demand networks. This algorithm makes use of a heuristic method based on the optimization of the graph modularity. The modularity of a set of vertices is measured by a real value between 0 and 1 and is calculated from the relation between the quantity of edges that connect the elements of the set to each other by the total edges of the set of vertices [34, 35]. The algorithm is divided into two phases that are repeated iteratively. In the first phase a different community is assigned for each network node. Thus, in this initial division there are as many communities as there are vertices. For each node i each one of its neighbors j is considered, the gain of modularity as i moves from its community to the community of j is evaluated. The node i is then placed in the community for which this gain is maximal, but only if that gain is positive. If no positive gain is possible, node i remains in its original community. This process is applied to all vertices repeatedly until no improvement can be achieved and thus the first phase is completed. The second phase of the algorithm consists of the construction of a new network whose vertices are communities found during the first phase. To do this, the weights of the connections between the new vertices are given by the sum of the weight of the connections between the vertices in the two corresponding communities. The connections between the vertices of the same community are represented by selfreferences. The phases are repeated until the maximum global modularity is found. The Algorithm 2 show the pseudocode of the community detection algorithm used in the propose methodology.
The methodology proposed in this section has linear spatial and temporal complexity. More precisely, in phase 1, the complexity is O(E), where E is the amount of edges to be explored to built the graphs. The same complexity is obtained in phase 2, due to the need to iterate in the edges only once to compute the distribution of the weights of the edges. Finally, phase 3 also has linear complexity as a function of the number of edges. This complexity is achieved due to the execution of the community detection algorithm of Blondel et al. (2008) [33].
Analysis of the distributions of edge weights to find global imbalances in bus systems
In this section the process of characterizing the supply and demand networks of the Fortaleza bus system will be described. To allow comparisons, the edge weights of the two networks were normalized. In the demand network, for each edge, e_{d}, the weight, w_{d}, which measures the passenger demand between two bus stops, was normalized by the ratio w_{d}/w_{dmax} where w_{dmax} is the largest weight recorded in the network. For the supply network the same strategy was used to normalize the weight, which in this case represents the number of available buses. It should be pointed out that both networks have the same distribution of degrees, that is, for each edge in the supply network there is a corresponding edge in the demand network, these networks differ only in relation to their edge weights. The networks have 4783 vertices and 5876 edges. In this article, we used the network constructed by Caminha et al. (2016) [3] to represent the Fortaleza bus supply. Figure 2 illustrates the nodes and edges dispositions in the studied networks.
Figure 3 illustrates the distribution of edge weights for the two networks. In a we observe a power law [16, 17] with exponent α= 2.90 for the supply network. This result suggests that this network was designed to offer a high number of resources in a few places and few resources in various locations. Likewise, a power law can be observed for the demand network in Fig. 3b. The exponent α= 1.97 indicates that there are few places with high demand and many places with low demand.
Although the distributions are similar in scale, this does not necessarily imply that the networks are balanced. The first suggestion of imbalance is the difference between the exponents, the volume of concentration in a few places is much more intense in the supply network. Figure 3c illustrates the difference in slope of the estimated lines. The orange line illustrates the estimated regression in the supply network and the yellow line is the estimated regression for the distribution of the edge weights of the demand network.
Moreover, in regard to the distribution of edge weights in the networks, Fig. 3d shows the cumulative distribution of these data. The yellow curve shows that the network of demand accumulates more edges with small weights than the supply network (orange curve), the probabilities are equal in the two networks and edges with a weight of 0.16. This is another suggestion of imbalance due to the differences between the probabilities accumulated in both networks.
There was also a need to analyze the relation between supply and demand of the bus system considering the modifications that it undergoes during different periods in a day. Each edge weight corresponds to an interval of three hours on the day. We have six supply/demand networks for one day. This interval was chosen due to the fact that the principal peaks of demand occur within this range of three hours as can be seen in Fig. 1a. For this reason, supply and demand networks were generated for the following time intervals: 5:01 to 8:00; 8:01 to 11:00, 11:01 to 14:00; 14:01 to 17:00; 17:01 to 20:00 and from 20:01 to 23:00. No networks were generated for the early morning period due to the lack of use of the network in that period.
In balanced networks, where supply grows in direct proportion to the growth of demand, it is expected that there will be an isometric relation between supply and demand volumes, [42]. An isometric relation between two variables is characterized by the proportional growth, of one variable according to the other [43, 44]. In other words, in the specific case of this work, we verify, for instance, if whenever the supply doubles in one specific region of the city the demand doubles too. Figure 4 shows the correlation between the weights of the edges of the supply and demand networks at threehour intervals from 5:00 a.m. to 11:00 p.m. on March 11, 2015. In all the figures, each black circle represents an edge of the bus network. The xaxis illustrates the weight of edges in the supply network and the yaxis is the weight of edges in the demand network. The red line is the regression applied to the data. The blue dashed lines illustrate confidence intervals estimated with the Nadaraya Watson method [38, 39], the data are presented in a logarithmic scale. Assuming a better equation adjustment of type Y=aX^{β}, we found the exponent 1.36≤β≤1.46 at different moments of a working day in the city, revealing a superlinear allometric growth (β>1) [26, 45–49] of the demand as a result of the supply of the Fortaleza bus system. This superlinear allometric growth indicates that demand grows disproportionately in stretches of the network where the supply is greater, in other words, in the bus system of Fortaleza, when bus supply doubles, demand more than doubles.
The analyzes of the weight distributions of the edges of the two networks indicate a global imbalance of the bus system. In particular, the identification of a nonisometric relationship reveals the existence of stretches of the network with bottlenecks and waste of resources. These stretches are possibly responsible for the global imbalance of the system. In the following section of this article an approach will be presented to find the bus lines that are causing this unbalance.
Detection of communities to find bottlenecks and waste of resources
Based on the analysis of the edge distributions of the supply and demand networks, it was necessary to verify their modularity, in other words, we needed to verify if the networks have subnetworks with a high coefficient of grouping and low connectivity with other subnetworks. In order to compute the modularity of the supply and demand networks it was used the Blondel et al. (2008) [33] algorithm.
Figure 5 depicts the relation between the number of communities and their respective modularities for the supply and demand networks. The orange circles mark the modularity of the supply network. The yellow symbols mark the modularity of the demand network. The modularity supply network is larger than the demand network in virtually all configurations. This result reveals that the supply network seems to be designed to cater for shorter movements than what in fact people need. The modularities of networks tend to converge when they are divided into fewer communities, with a greater approximation of values when the networks are divided into exactly ten communities, with a modularity of ≈0.83.
The modularity values found in the supply network indicate that the edges within the communities of this network are stronger than the edges found in the communities of the demand network, possibly because the users of the bus system travel longer stretches than expected (in the supply network), increasing the weight of local edges and preventing community detection algorithms from finding configurations with the level of modularity found in the supply network.
In order to identify the bus lines that are overloaded, lines that have a greater demand than they can support, and bus lines where there is loss of resources, which are lines that have a very large supply for their demand, the configurations with ten communities of both networks were used. These configurations have ≈0.83 of modularity and the algorithm used [33] removed 241 edges of the supply network and 380 edges in the demand network in the detection of the ten communities. An overload index and a waste index were verified to identify the problematic stretches in the network.
In Fig. 6a there are illustrated stretches of the supply network where it is overloaded, these stretches are traversed by bus lines that are possibly with crowded vehicles. These stretches were identified from the edges removed by the method of detecting communities proposed by Blondel et al. (2008) [33]. A weak edge removed (by the method of detecting communities) from the supply network can mean a supply bottleneck, since this edge connects intercommunal movements that have already been proved to be predominant [3]. In all the edges that were removed, the overload index was calculated IS=w_{s}/w_{smax}−w_{d}/w_{dmax}. Edges with IS<0 are sections where supply is greater than demand, and potentially where bottlenecks are. It was also observed that bus lines that have a bottleneck usually take people to the city center (highlighted by the red circle).
In Fig. 6b, network stretches are shown where there are potentially a waste of resources, i.e., empty buses. These stretches were identified from the edges removed by the method of detecting communities, now in the demand network. Community detection methods remove weak connections between components with high cluster coefficient, which in the case of the demand network are subregions of intense passenger flow. In this context, the edges eliminated by the method in question represent stretches from the network of low passenger movement, where potential resource waste may occur. In a similar way to what was done in the supply, we calculate the waste index ID=w_{d}/w_{dmax}−w_{s}/w_{smax}, where edges with ID<0 represent segments where proportionally demand is greater than supply, and consequently where resources are being wasted.
The proposed index, IS, identified that the lines 503, 029, 014, 605, 725, 379, 087, 325, 316, 013, 130, 815, 030, 077, 011, 650, 755, 361, 612, and 075 have stretches in their itineraries where the vehicles are crowded, while ID identified that lines 394, 315, 024, 220, 605, 709, 087, 013, 050, 311 and 317 are at some point in their itinerary virtually empty. While validating on location with professionals from ETUFOR (Urban Transport Company of Fortaleza) we were informed that it is known that on some days of the week the lines 503, 029, 014, 605, 725, 379, 087, 325, 316, 013, 130, 815, 030, 077, 075 and 011 are crowded in the highlighted stretches. As for the lines 650, 755, 361 and 612, the professionals were surprised that they were full, and informed us that they would be evaluated in future actions. Regarding to the lines with few passengers the professionals chose not to comment. This was justified by the fact that it is difficult to know if a line has been used by few passengers at a certain time, since this fact does not generate any complaints from the users.
Conclusion
This work explored the supply and demand of the bus system in Fortaleza, a large Brazilian metropolis. Algorithms and metrics of complex networks were used to explore the imbalance between what public office offers and what the population needs. At the macro level, the differences between the supply and demand networks in their respective distributions of edge weight density, and the cumulated distributions of edge weight and levels of modularity revealed a global imbalance in the system. It has been found that the networks of supply and demand of public transport have highly modular communities. The existence of this structural pattern motivated us, at the micro level, develop a model that makes use of community detection techniques to identify where the bottlenecks are and where resources are being wasted. This model has shown promise even in situations where it is not possible to gain complete information on passenger demand.
As a main result for the city, the proposed data processing methodology identified locations of the public transport system with either crowded buses or virtually empty buses. With this information, the city hall can balance the system, reducing supply in places where there are virtually empty vehicles and leading to places where the lines are full. This information can bring economic gains, since the literature shows that a good distribution of the supply in collective transport systems may even lower the price of the bus ticket [50].
As to future work, a need was identified to build a simulator [51] capable of reproducing the dynamics of human mobility, through the bus system, in a large metropolis, making use of data mining to estimate functions of probability which represent the actual demand for a bus system. With this simulator, it will be possible to validate the application of balancing techniques of the supply network, testing its equilibrium with the demand network. At the same time, it will be possible to synthetically alter demand in order to fit it in with supply, in a real scenario, the change in demand can be achieved through the creation of public policies, such as the building of terminals at optimal points for transfers, education campaigns in the use of the system and microinterventions in the urban space (e.g., tax incentives for the creation of employment opportunities in areas where supply is underutilized).
Endnote
Abbreviations
 ETUFOR:

Urban transport company of Fortaleza
 GPS:

Global positioning system
 OD:

Origin and destination
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Acknowledgements
We thank the anonymous reviewers whose valuable comments and suggestions have significantly improved the presentation and the readability of this work.
Funding
VF is financed by CNPQ grants 454899/2014 and 307803/2014
Availability of data and materials
All data used in this study are available in http://dados.fortaleza.ce.gov.br/catalogo/dataset/dadosdeonibus11032015. The scripts used to analyze the bus system are available at https://github.com/caiocponte/Graphminingforthedetectionofovercrowdingandwasteofresourcesinpublictransport.
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Correspondence to Carlos Caminha.
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Keywords
 Complex networks
 Graph mining
 Human mobility